Frequently Asked Questions
Where are you located?
We are an Australia Wide business. One of the unique features of My Little Keepsake’s products is that it doesn’t matter where you’re located. Orders are placed online from anywhere. You don’t need to make any appointments.
When you have ordered you will be sent an inkless print kit by post. Follow the simple instructions to make your baby hand or footprints and then send them back to my Little Keepsake. Your enamelled prints will be sent back out to you.
POSTAGE TIP: You can use a normal envelope to post your prints back. Just slip them back into the cellophane bag the kit came in to keep them waterproof. Make sure you put your address on the back of the envelope. If you’re worried about them getting lost, send them by registered post and make a digital/photocopy before you post them.
Do I have to make an appointment or come to your studio to have my baby prints taken?
No, one of the lovely things about My Little Keepsake products is that you can do it all from the comfort of your own home.
An Inkless Print Kit can be sent out to you in the post for you to make the prints yourself.
Then, simply post them back to us and we will turn them into a beautiful work of art for you to cherish forever.
Do you post Australia wide?
Yes – postage costs vary depending on the product. Postage costs are displayed on product pages under “Size Guide, Materials & Postage” Please contact us for a quote if you’re unsure or would like a quote on International Postage.
Do you post Worldwide?
Yes – prices vary so contact us for a quote.
Can I come to your studio to have my baby prints taken?
Yes, if you live in QLD and can visit the Sunshine Coast you can make an appointment to visit our studio and have your prints taken free of charge.
Just contact us to make an appointment.
Are print kits included with keepsake orders?
You will receive a FREE inkless print kit with any FRAMED keepsake product.
If you’re ordering any jewellery, keyrings, cufflinks or printable digital prints, you will need to purchase a print kit separately or provide your own prints.
Will I get my original handprints or footprint back?
Yes. All original prints will be returned to you unharmed with your completed order.
If you have ordered a Printable Digital Print or Printable Christmas Print, prints won’t automatically be returned to you.
You can pay $3 to have the prints posted back to you. Just contact us to arrange this.
The prints I’ve taken with the inkless kit are very smudgy. Is that a problem?
Your prints are probably fine. It’s very difficult to take perfect prints. My Little Keepsake will clean up any smudges and imperfections before creating your keepsake. Make sure you take as many prints as you can so that we’ve got plenty to work with. The most important thing is to avoid overlapping the prints. Remember to wipe the hand or foot in between each print.
If you’re at all unsure, you can email us a photo of your prints and we can let you know if they’re OK.
I’ve have existing baby prints – Can I use them?
Yes. Often people with older kids have faded prints from when they were tiny. Enamel is the perfect way to preserve them properly forever.
If you have an angel baby, we can use the prints that were taken by the hospital or funeral director.
All original prints will be returned to you unharmed with your completed order.
We sadly lost our baby at birth but have some prints the hospital made. Can you use them?
Definitely. A lot of bereaved parents want to make something permanent for them to treasure such a precious memory. My Little Keepsake’s process is perfect for this.
You can make a high res scan of the prints and email them to us if you’d rather not post them.
You could post a good quality photocopy of your prints to us to use.
Or you can post the originals to us and they will be returned to you unharmed with your completed order.
If posting – make a digital or photo copy of the prints and post by registered post so that they can be tracked.
Is my deposit refundable?
No, all deposits made at Expos, on-line, by phone or by email are non-refundable.
Can I wear my keepsake pendant in the shower?
No. Our jewellery/keyring range are not waterproof and should not get wet as this could result in damage.
I’ve lost/damaged my inkless print kit. Can I get another one?
Getting a great baby handprint or footprint can be really tricky! Have you tried taking baby’s prints with paint or ink before? It’s like a military operation! You get the child safe paint or ink pad ready and line the floors,...
You might think that Valentine's Day is just for the grown ups, but our babies and toddlers are the biggest love monsters. They might not grasp exactly what Valentine's is all about but they're never afraid to show you how much they love you! I've gathered together...
1 Day only Sale Our Inkless Print Kits will be 40% OFF for the Baby to Toddler Show Exclusive January Sale - this Friday 22nd January 2021! Simply use the code: BABYJANSALE at checkout. Offer is for Black & White AND Coloured inkless print kits and will be...